Frequently Asked Questions (FAQ)

At Summit Janitorial, we understand that the quality of our service begins with the quality of our people. We employ a rigorous screening and training process to ensure we have the most reliable, trustworthy, and skilled professionals on our team:

• Thorough Background Checks: All prospective employees undergo comprehensive national background checks, including warrant searches, to ensure the safety and security of your facility.
• Mandatory Drug Testing: We conduct pre-employment and random drug testing to maintain a professional and dependable workforce.
• Extensive Training Programs: Our team members receive both intensive classroom instruction and hands-on, on-site training. This includes:
  • OSHA Compliance: Adherence to Occupational Safety and Health Administration standards for a safe working environment.
  • Bloodborne Pathogen Procedures: Specialized training for cleaning in healthcare and other sensitive environments.
  • Proper Cleaning Techniques: Best practices for various surfaces, equipment, and facility types.
  • Customer Service Excellence: Ensuring professional and respectful interactions.

This comprehensive approach ensures our staff is not only highly skilled but also fully compliant with safety regulations, providing you with peace of mind and consistently high-quality service.

Yes, absolutely. We firmly believe that consistency is key to delivering exceptional cleaning results and building trust. Unlike companies that rotate staff frequently, Summit Janitorial works diligently to assign a dedicated cleaning team to your facility. This allows our team to:

• Become intimately familiar with your space: Understanding its unique layout, specific cleaning needs, and high-traffic areas.
• Learn your specific preferences and expectations: Ensuring every detail is addressed to your satisfaction.
• Build a relationship of trust: Providing you with a reliable and predictable service.

This consistent staffing approach leads to higher quality, more efficient cleaning, and a deeper understanding of your facility’s requirements, ultimately enhancing your overall satisfaction.

Summit Janitorial offers highly flexible scheduling options designed to minimize disruption to your business operations. We can accommodate your needs with services available:

• Early Morning: Before your business opens.
• Daytime: During operational hours, if preferred and suitable for your environment.
• Evening: After business hours.
• Overnight: For comprehensive, undisturbed cleaning.

Whether you require daily, weekly, bi-weekly, or monthly service, we will work with you to create a customized cleaning schedule that seamlessly integrates with your facility’s operational hours and specific requirements.

Maintaining the highest standards of cleanliness and client satisfaction is our top priority. Summit Janitorial employs a multi-layered quality assurance program:

• Regular On-Site Inspections: Our supervisors conduct routine, unannounced inspections of your facility to ensure cleaning protocols are being followed and standards are met.
• Nightly Supervisor Checks: For many accounts, a supervisor performs nightly checks to verify the quality of work performed by the cleaning team.
• Open Communication Channels: We maintain continuous communication with our clients, encouraging feedback and addressing any concerns promptly and efficiently.
• Client Feedback System: We actively solicit client feedback to continuously improve our services.

This proactive approach allows us to identify and address any issues quickly, ensuring consistent, high-quality cleaning performance and your complete satisfaction.

Absolutely! We understand that every commercial facility is unique, with distinct cleaning needs, traffic patterns, and budgetary considerations. Summit Janitorial prides itself on offering fully customizable cleaning plans. We will work closely with you to:

• Assess your specific requirements: Through a detailed walkthrough and consultation.
• Tailor your cleaning schedule: Determining frequency (daily, weekly, monthly, etc.) and timing.
• Define specific tasks and services: From general office cleaning to specialized floor care, window washing, or deep cleaning.
• Align with your budget: Creating a cost-effective solution without compromising on quality.

Our goal is to develop a bespoke cleaning program that perfectly aligns with your facility’s unique needs, ensuring optimal cleanliness and value.

Yes, we understand that urgent cleaning needs or unexpected issues can arise outside of regular business hours. For your peace of mind, Summit Janitorial provides a dedicated 24/7 emergency contact line. This ensures that you can reach us immediately to address:

• Urgent cleaning requirements: Such as spills, accidents, or unexpected messes.
• Security concerns: Related to our cleaning teams.
• Any critical issues: That require immediate attention.

Our commitment to responsive service means you’ll always have support when you need it most.

Yes, absolutely. Summit Janitorial possesses the extensive experience, robust infrastructure, and dedicated team necessary to effectively manage large-scale cleaning projects and multi-site accounts. Whether you operate:

• A large corporate campus: With multiple buildings and diverse cleaning needs.
• A chain of retail stores: Requiring consistent branding and cleanliness across locations.
• Multiple medical facilities: With varying schedules and specialized requirements.

We have the proven capability to deliver consistent, high-quality janitorial services across all your locations, ensuring seamless coordination and standardized excellence. Our project management capabilities are designed to handle complexity with efficiency and precision.

Getting a customized quote from Summit Janitorial is simple and straightforward. We believe in providing accurate and transparent proposals tailored to your specific needs. To receive a free, no-obligation quote:

• Call us directly: At 864-277-3538 to speak with one of our friendly representatives.
• Email us: At info@summitjanitorial.com with your inquiry.

We will then schedule a convenient time for a free on-site walkthrough of your facility. This allows us to thoroughly assess your space, understand your unique cleaning requirements, and discuss your budget. Following the walkthrough, we will provide you with a detailed, customized proposal outlining our recommended services and pricing.

Summit Janitorial proudly provides comprehensive commercial cleaning and janitorial services throughout the South Carolina region, including Greenville, Spartanburg, Anderson, and surrounding communities. We are equipped to serve businesses and organizations within a significant radius, ensuring top-tier cleaning solutions are accessible to a wide range of clients. If you’re unsure if your location falls within our service area, please don’t hesitate to contact us directly.

Our commitment to excellence, reliability, and client satisfaction sets us apart. Here’s what makes Summit Janitorial the preferred choice for commercial cleaning:

• Over 30 Years of Experience: Decades of industry knowledge and proven expertise.
• Dedicated & Consistent Staffing: We assign the same team to your facility for familiarity and consistency.
• Rigorous Training & Vetting: Our staff undergoes extensive background checks, drug testing, and continuous training (including OSHA compliance).
• Customized Cleaning Plans: Tailored solutions that meet your unique needs and budget, not a one-size-fits-all approach.
• Proactive Quality Assurance: Regular inspections and open communication ensure high standards are always met.
• 24/7 Emergency Support: We’re always available for urgent needs.
• Fully Licensed, Bonded, and Insured: Providing complete peace of mind.
• Commitment to Green Cleaning: Offering eco-friendly options for a healthier environment.

We focus on building long-term partnerships by consistently delivering superior results and exceptional customer service.

Security is a paramount concern for our clients, and we treat it with the utmost seriousness. Our protocols include:

• Thorough Staff Vetting: As mentioned, all staff undergo comprehensive background checks.
• Key and Alarm Code Management: We implement strict, secure procedures for handling keys, alarm codes, and access credentials. These are only provided to authorized, vetted personnel.
• Confidentiality Agreements: Our employees are trained on the importance of confidentiality and discretion regarding your business operations.
• Secure Storage of Information: Any sensitive information related to your facility access is stored securely.
• Accountability: Our consistent staffing model means you know who is in your building, fostering trust and accountability.

We work closely with you to establish secure access procedures that align with your company’s security policies.

Yes, in addition to our comprehensive general janitorial services, Summit Janitorial offers a range of specialized cleaning services to meet your facility’s unique needs. These can be incorporated into your regular cleaning plan or scheduled as one-time services:

• Hard Floor Care: Stripping, waxing, buffing, and polishing for VCT, tile, concrete, and more.
• Carpet Cleaning: Deep cleaning, spot removal, and extraction services.
• Window Cleaning: Interior and exterior window washing for a sparkling finish.
• Restroom Sanitization: Deep cleaning and disinfection beyond daily maintenance.
• Post-Construction Cleanup: Thorough cleaning after renovations or new builds.
• Disinfection Services: Enhanced cleaning protocols for high-touch surfaces, especially relevant for health and safety.

Please discuss your specific specialized cleaning needs with us during your consultation, and we’ll tailor a solution.

We understand that business needs can change. We strive to be as flexible as possible with our clients. This allows us to adjust our team’s schedule accordingly. For specific details regarding your service agreement, please refer to your contract or contact the account manager. We aim to work collaboratively to find solutions that best suit your operational needs.

Client satisfaction is paramount. We encourage open communication and have a clear process for handling feedback and addressing any concerns:

• Dedicated Account Manager: You will have a primary point of contact who is familiar with your account.
• Direct Communication: You can call or email your account manager or our main office at any time.
• Action & Resolution: We will investigate the issue thoroughly and take immediate corrective action to resolve any problems to your satisfaction.
• Follow-Up: We follow up to ensure the resolution was effective and that you are completely satisfied.

Your input is invaluable in helping us maintain our high standards and continuously improve our services.