5 Questions to Ask When Choosing a Commercial Cleaning Service

The Need to Choose the Right Commercial Cleaning Service

When commercial cleaning is entrusted to a commercial cleaning service, clients expect that said cleaning will be carried out with consummate professionalism. However, not all service providers can live up to their promises, meaning that clients intent on securing the best results have to be willing to put some serious effort into finding the commercial cleaning service best-suited to their needs.

Important Questions in Choosing the Right Commercial Cleaning Service

There are a number of resources that clients can use to find the right commercial cleaning service. One of the most useful tends to be the service providers themselves, since their answers to the right questions can provide unrivaled insight into their capabilities as well as their past performances:

Here are 5 of those questions to ask commercial cleaning services operating in Greenville SC:

Have You Had Clients of the Same Size and Industry As Us?

Different businesses in different industries can have extremely different needs when it comes to commercial cleaning. Likewise, even if a service provider can handle a particular business, it might not be able to do the same for a bigger business of the same industry because of a lack of resources. This question solves both issues by making sure that the service provider can handle whatever the client asks of them.

How Long Have You Been in Business?

Expertise provides a service provider with the capabilities to fulfill its promises, but experience is what empowers them to fulfill said promises in the most efficient and effective manner possible. Commercial cleaning services that have been in business for a long time can be said to have a proven record of success, which speaks well of their ability to deliver on their promises to their future clients.

What is Your Retention Rate?

The best service providers tend to be those that can hold onto their clients by providing consistent customer satisfaction. In contrast, those that manage to convince their clients to hire their services once or twice but lose said businesses afterward tend to have some sort of serious issue with their capabilities. As a result, a service provider’s retention rate is useful for gauging its ability to meet its clients’ expectations as well as its ability to surpass them.

Do You Have References?

Careful and cautious clients will take the time to confirm the truth of the claims made by service providers. The simplest and most straightforward method for doing so is to speak with the service provider’s past and present clients, particularly if they operate on the same scale and belong to the same industries.

Are You Insured?

Professional service providers will have insurance and other measures in place to protect their clients from legal liability in case something happens. Just because such occurrences are unlikely, it does not mean that it is not important to protect against them.

Contact Us

To learning more about choosing the right commercial cleaning service in Greenville SC as well as the surrounding region, please contact us at Summit Janitorial as soon as possible. We understand the importance of customer service, meaning that our team is waiting to provide interested individuals with all of the information needed to make the right decisions.